FAQs

Can you take the £100 Spend Local card?

We certainly can if you wish to use it in this way. It can't be used online though, you just need to give us a call on 028 9266 3891 if you wish to use them for your fuel.

What's my password?

When you place an order for the first time, a secure password will be randomly & automatically generated and emailed to you. Simply take a note of this password or login to "My Account" and change this to something you can remember. You can reset it via "Lost your password?" under My Account if you've forgotten it.

I have a Standing Order account with a balance in credit. Can I order online?

The website requires a card payment to the full value of the fuel ordered to process an order. If you have a Standing Order account with us and you wish to place an order outside our normal office opening hours please email us with details of your order (address and amount required) and we'll process the order when the office opens.

I'm an existing customer and previously used your old website. Do I need to re-register?

Yes, even if you've bought off us for many years, the first time you use our new website you'll have to register your account on it the first occasion, but you can save your address and payment card details for future deliveries which will make ordering oil super-quick & easy.

When can I expect delivery for an order placed online?

We will endeavour to fulfil your order as quickly as we can, so please leave access available to your oil tank as soon as you have placed your order. Our standard delivery time for online orders is within 3 working days but can vary with increased demand/bad road conditions as a result of severe weather.

How can I tell how much oil has actually been delivered?

Our driver will leave a docket printed by the tanker's meter, which will display the exact amount delivered in standard litres on the blue copy of the docket.

Do you deliver through house or with a minitanker?

No, we do not deliver through house, where the hose must enter via the front door nor can we fulfil deliveries that require a minitanker.

Is your phone/online price the same?

Yes, we keep our prices as fair and competitive as possible and always quote the same price online as by phone.

How do you collect payment for my online order?

When you place an order with us online, your payment is securely processed by GlobalPayments, trusted by more than 3.5 million businesses worldwide. We are already using the latest security standards, 3D Secure v2.0, which uses Strong Customer Authentication. This means when you place the order you may get a text or an app notification direct from your bank asking you to verify the transaction.

What happens if I pay for my online order, and my tank doesn't hold the full amount?

Your credit/debit card will be refunded for any difference in cost, at the most appropriate litre rate for the amount delivered. This may take 1-2 business days to appear back depending on your bank.

What are your Terms & Conditions of Sale?

Click here to read our Terms & Conditions, and to view our Privacy Policy.

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