When can I expect delivery for an order placed online?
We often deliver same working day if the order is placed before 10am, or next working day if later in the day, however this depends on your location and our current delivery schedule, so we would state that our standard delivery time for online orders is within 3 working days. We will endeavour to fulfil your order as quickly as we can, so please leave access available to your oil tank as soon as you have placed your order.
Is your phone/online price the same?
Yes, we keep our prices as fair and competitive as possible and always quote the same price online as by phone.
Are there any Credit Card charges?
As is the case throughout our industry, we have had to introduce a charge for those choosing to pay by credit card to help towards the considerable cost of accepting such payments. The charge is a flat £5 fee. There is no charge at all for Debit Card payments, so please pay by Debit Card if at all possible.
How can I tell how much oil has actually been delivered?
Our driver will leave a docket printed by the tanker's meter, which will display the exact amount delivered on the blue copy of the docket.
What happens if I pay for my online order, and my tank doesn't hold the full amount?
Your credit/debit card will be settled for the actual amount delivered, at the litre rate most appropriate for the quantity delivered.
How do you collect payment for my online order?
When you place an order with us online, you are taken to our secure SSL server at ProSiteHosting. This is indicated by a padlock in a corner on your browser window. This uses industry standard, 128-bit SSL encryption technology as is used widely on the web to securely take payment for your oil.
Do you deliver through house or with a minitanker?
No, we do not deliver through house, where the hose must enter via the front door or can fulfil deliveries that require a minitanker.
What are your Terms & Conditions of Sale?
Click here to read our Terms & Conditions.